Grievance Redressal & Contact
Reach us, exercise your rights, or raise a complaint · SayNo
Effective date: 08 July 2026 · Provided by: XZero Labs Private Limited
Who to contact
We want SayNo to be trustworthy and easy to reach. For any question, request or complaint about your data, our policies, or the app, contact our grievance contact below.
Company: XZero Labs Private Limited · CIN: U72900KA2022PTC164384
Grievance contact: Chief Executive Officer
Email: hello@xzerolabs.com
Website: https://www.xzerolabs.com/
Registered office: Bengaluru, Karnataka, India.
What you can contact us about
Your data rights — access, correction, erasure, withdrawing consent, or nominating someone to act for you.
Complaints — anything you're unhappy with about how we handle your data or run the app.
Deleting your data — see our Data Deletion & Data Rights page; you can also email us.
A wrongly flagged message or business — see our False Positive & Brand Safety Policy.
General support — questions about how SayNo works.
How we handle grievances
Acknowledge: we aim to confirm we've received your message within a few working days.
Resolve: we work to resolve grievances within 90 days, the timeframe set by the DPDP Act, and often sooner.
Keep you informed: if a matter is complex, we'll tell you where things stand and what to expect next.
If you're still not satisfied
If we haven't resolved your concern to your satisfaction, you may escalate to the Data Protection Board of India, the authority established under the Digital Personal Data Protection Act, 2023. We'll cooperate with any legitimate inquiry.
A note on urgent scams
If you are facing an active scam or financial fraud
SayNo is a detection aid, not an emergency service. If you have lost money or shared sensitive details, contact your bank immediately and report to India's National Cyber Crime helpline 1930 or cybercrime.gov.in.
