Refund & Cancellation Policy
Billing, cancellations and refunds for SayNo · SayNo
Effective date: 8 July 2026 · Provided by: XZero Labs Private Limited
1. Free to use
The core SayNo app is currently free to download and use. Where no payment is taken, no charges or refunds apply. The sections below govern any paid plans, subscriptions or in-app purchases we may offer now or in future.
2. How paid plans are billed
If you buy a subscription or in-app purchase through the app, it is processed by the platform you downloaded from — the Apple App Store or Google Play. Your payment, billing cycle, taxes and receipts are handled by that platform under its terms, and your subscription auto-renews unless cancelled.
Selling directly via our App/website (e.g. through a payment gateway such as Razorpay), - To Be Updated.
3. Cancelling a subscription
Apple (iPhone/iPad): Settings › your name › Subscriptions › SayNo › Cancel.
Google Play (Android): Play Store › Profile › Payments & subscriptions › Subscriptions › SayNo › Cancel.
Cancelling stops future renewals. You keep access until the end of the period you've already paid for. We do not separately “close” an account because SayNo has no user accounts.
4. Refunds
Purchases made through the app stores
Refunds for App Store and Google Play purchases are handled by Apple and Google under their own refund policies, not directly by us:
Apple: request at reportaproblem.apple.com.
Google Play: request via Play Store order history or play.google.com/store/account.
We're glad to help you with a store refund request where we can, but the platform makes the final decision.
Direct purchases (if any)
For any purchase made directly from us, you may request a refund within 7 days of purchase by emailing hello@xzerolabs.com.
Refund conditions — After 7 days of free-trial, if the subscription is cancelled, and if you have subscribed on the monthly basis, the subsequent month will be cancelled and no refund is issued for the current cancelled month. If the subscription is taken for a year, the refund will be issued from consequent month of the current subscription month till end of your subscription period.
5. Free trials
We offer a free trial, length is 7 days free-trial period and the users must cancel before it ends to avoid being charged.
Renewal into a paid plan: users can renew at any point of their usage.
6. Price changes
If we change subscription prices, we'll give notice as required by the app stores and applicable law, and price changes won't affect the period you've already paid for.
7. Your statutory rights
Nothing in this policy limits any non-waivable rights you have as a consumer under Indian law, including the Consumer Protection Act, 2019.
8. Contact
Billing questions: sales@xzerolabs.com · XZero Labs Private Limited · https://www.xzerolabs.com/
